Exchange and Return Policy

Exchange and Return Policy

Latoya guarantees you the right to exchange or return within 14 days from the date of receiving the order, provided that the items are in their original condition when

Based on the following cases:

Purchase and unused

If the product contains any manufacturing defect, you have the right to exchange it with the same product or with any product from Latoya of the same value or higher with the presence of the original

Invoice for the product excluding shipping costs, or if you want to return it the amount and we receive the product from you within 14 days from the date of
Receipt The shipping company's policy is not to open the shipment at the time of receipt, but you will be able to receive You are reassured and you are completely guaranteed your rights within the limits of policy.
The policy is not applied to discount models.
If there is a problem, please contact customer service.
How can I return the product? 1. Contact customer service to request a return

2. Submit a return request and clarify the order number to be returned and confirm the private data

3. Prepare your product(s) with the invoice after filling out the return form

4. In the return form, please choose the products you want to return, as well as the number of pieces to be returned and explain the reason

5. If you lost your return form invoice, you can contact Customer Service
6. Once you have completed the above steps, you can hand over your returned products to the company representative
Refund Period The average refund period is 15 days, although it varies from one bank to another For credit cards, please refer to the following information regarding the refund process for cash on delivery
Refund Process
*Products are inspected upon arrival at our warehouse. *For eligible products that are Accept it, your money will be returned to you according to the payment method you used.

*If your order was via cash on delivery, your money will be returned to your account with us where you can use this money in your next orders or

Request to transfer it to your bank account by contacting customer service
When the refund process is completed, you will receive a confirmation message from us.